Support

There are many elements within your website that affect the performance of your forms. We have compiled a short list for you to use when reviewing your forms after the FormTester 365 has notified you of a failed submission.

How to Troubleshoot Your Broken Forms

  • Review the form is on the page correctly.
  • Check the snippet of code you entered on the page where you wish to display the form. Are there any missing code sections that need to be replaced?
  • Review the snippet of code and identify if you have the correct form I.D. number.
  • Check to make sure the correct email address has been marked as the form recipient within the form settings. We recommend having 2 emails connected to the form to identify if the issue is occurring because of the email address, the website, or the server.
  • Run a test to see if the form is processing correctly into the connected email.
  • Check your email spam filter. If found here, tag as not spam.
  • Review any recent code changes you have made to your website
  • Review the settings within your Gravity Forms plugin to ensure they have not been changed after an update.
  • Check to see if you have updated any other plugins which could be conflicting with your forms.
  • Review when the last form submission was received to understand when the problem started to occur.

Nope! You will only be billed after your 14-day trial if you choose not to cancel. We’ll send an email reminder near the end of the trial.

Certainly! You can cancel at any time, just go to your account dashboard and click “Delete my account”.

Of course! You can change plans or switch between monthly/annual billing via your account dashboard.

Looking for More?

We have more articles on our support pages.

Visit our Knowledge Base